News Update!!: Needles, CA: Food stamps are working again after outage on Saturday effects local businesses.
An outage affected the food stamps in 17 States that use the system were affected by the outage including Alabama, California, Georgia, Iowa, Illinois, Louisiana, Massachusetts, Maryland, Mississippi, New Jersey, Oklahoma, Pennsylvania, Texas, and Virginia.
Many customers on Saturday tried to use their food stamp debit cards, but the food stamp debit cards were not working affecting several businesses in Needles, California as well as in Bullhead City, Arizona.
A spokesperson from the vendor said Xerox’s Electronic Benefits Transfer (EBT) system went down following a routine test of back-up systems.
United States Department of Agriculture Spokeswoman Courtney Rowe underscored that the outage was not related to the on going Government Shutdown.
On Saturday, several businesses in Needles, California as well as in Bullhead City, Arizona were affected by this technical problem telling people that their store’s E.B.T. food stamps is not working.
Xerox released on Saturday the following statement saying:
“Beneficiary access to programs such as SNAP, TANF, and other programs has been restored to the 17 States where Xerox provides EBT service. Re-starting the EBT system required time to ensure service was back at full functionality. Beneficiaries who required immediate access to their benefits could work with their local merchants who could activate an emergency voucher process where available. We appreciate our clients’ patience while we resolved this issue and apologize for any inconvenience. We realize that access to these benefits is important to families in the states we serve. We continue to investigate the cause of the issue so we can take steps to ensure a similar interruption does not re-occur.”
As of this evening, the outage is over and food stamp debit cards should be working.